My Projects
Sales
- Selling on shop floor level – Training sales clerks how to sell and their supervisors how to coach them. This connected with mystery shopping to gain personal experience and let them experience the outside-in perspective.
- Qualification of new sales clercs – role, small talk, negotiating and convincing the customer at the POS
- Leverage sales via trainings concentrating on relationship management, gaining new customers and conflict handling for employese and their supervisors for a public authority
- Change Management – Workshops for sales teams with the aim to improve the structures, processes and individual competencies mid- and longterm for a public authority
- Promotion of sales acitivities on a regional level to close buisness gaps regarding structures, processes and individual competences – for a public authority to become more sales and customer orientated
- Sales Through Service Excellence – identifying sales options via service engineers (in English)
- Launch of new products – theoretical inputs followed by calling real clients during the training session and peer coaching.
- Training of negotiating skills – for an energy provider (target group: sales department) and for a buying department of white goods
- Finding future customers – Workshops with sales departments to identify future sales opportunities and markets
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Leadership & Communication
- Training of leadership and communication skills – for newly assigned executives and as part of a systematic talent development in retail and a company offering laboratory techniques
- Launching appraisal interviews – starting with town hall meetings followed by workshops regarding the rational, the cause amd how to do it for employees and supervisors for an energy provider a climatechnique provider and a bottler
- Team building when opening up new branches in retail
- Business Driven Action Learning – Elaborate real tasks of the corporate management given to the participants as the underlying theme of a session. Focal point were customer visits in smaller groups of participants to achieve an outside-in view – resulting in an action plan for the company at the end of the session (in English)
- Recruiting – qualification of executives to deal with interviews, employment law, required competences of applicants and internal processes
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Anke van Bebber
